After the power department, the Haryana public health engineering department will launch a toll-free number to facilitate the consumers in getting their grievances related to water supply and sewerage redressed. This is likely to start functioning in two months.
GURGAON: After the power department, the Haryana public health engineering department will launch a toll-free number to facilitate the consumers in getting their grievances related to water supply and sewerage redressed. This is likely to start functioning in two months.
Disclosing this, public health engineering minister Kiran Choudhry on Tuesday said that the toll-free telephone number would be common for the entire state.
Choudhry said that the new mechanism would fix the accountability of the officers concerned.
Complaints can be lodged between 6 am and 8 pm through the IVRS system. It would make the departmental officers more responsible to address the public complaints, she claimed. Choudhry said the information of a complaint would be immediately flashed to the concerned junior engineer or sub-divisional engineer and they would have to redress the complaint between 3-5 days and inform the call centres.
